Usability Analyst

Job Type: Contractor

Job Description

We are currently seeking an experienced usability analyst on a contract basis to conduct user experience research, expert reviews and usability testing aimed at optimizing the user experience and increasing the conversion of websites, landing pages and microsites.  The usability analyst participates in all phases of the usability testing process, which include:

  1. Working with our clients to understand their project objectives
  2. Providing expert reviews (heuristic evaluations) of websites, landing pages and microsites
  3. Developing a usability test plan which addresses the client’s objectives
  4. Facilitating projects such as one-on-one usability sessions and focus groups to obtain user preferences and feedback
  5. Analyzing and documenting the results discovered from the usability sessions as PowerPoint deliverables

Desired Skills & Experience

The usability analyst should have a prior history of creating heuristic reviews of websites for B2B and B2C websites, landing pages and/or microsites. Familiarity with developing usability testing protocols, common best practices for usable design, and the user-centric methodology are helpful. The usability analyst will be evaluating websites based on Analytics data, coupled with the application of usability testing tools such as 5 second test, automated eye tracking, click tracking and other interaction data. The usability analyst will then couple this data with evaluations of the client’s website based on variations between the existing user experience and common best practices. The output of this research will be PowerPoint and related documents with screen captures and commentary that clearly highlight optimization opportunities for the client’s site. The usability analyst:

  • Gathers, analyzes, and documents user feedback, either through direct interaction with the user (1 on 1 usability testing) or through website data capture and analysis
  • Conducts expert reviews (heuristic evaluations) of websites against common best practices
  • Facilitates testing sessions including utilizing tools (GoToMeeting, Morae, Camtasia, etc) to record and scribe sessions either in-person or through remote methodologies
  • Presents analysis of feedback and recommendations to client based on improving the user experience to improve tasks and or conversion
  • Provides assistance and expertise to internal staff and clients in support of deliverable completion and successful project conclusion

Required Skills:

  • At least 2 years of experience as a Usability Analyst, Usability Researcher or similar role in a professional environment
  • Proven track record of consistently producing deliverables that are well-written and contain helpful information, providing solid and actionable recommendations for the client
  • Expertise at capturing the essence of usability issues and clearly communicating them with non-technical audiences using screen capture, PowerPoint documentation and commentary
  • Experience with an extensive variety of Usability methodologies and involvement in running a variety of tests, according to methodology and industry
  • Detail-oriented, with the ability to multi-task, including excellent written and verbal communication skills
  • Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines
  • Proficiency in Microsoft Word, Power Point, Excel, and virtual meeting software tools such as Adobe Connect or GoToMeeting, experience with Camtasia or Morae a plus
  • Good analytical and quantitative skills and the ability to make sound recommendations and decisions based on observed user behavior and prior experience

Company Description

Apogee Results is a complete online marketing company providing professional services across multiple online marketing disciplines. As a large independent marketing services agency we recruit top talent in the areas of search engine optimization, pay per click advertising, social media, website effectiveness, quantitative research and web analytics. Through client collaboration, intense focus on bottom-of-the-funnel metrics, and in-depth industry expertise, we help our customers take their marketing programs to higher levels of performance and effectiveness to generate significant returns on investment.

Apogee Results is located in Austin, Texas and has performed work on behalf of many large and smaller sized clients, across both B2B and B2C disciplines. Clients we’ve worked with include many marquee brands, Fortune 100 companies, and Inc. 500 companies in local, national and international businesses.

For Immediate Consideration

For immediate consideration, please forward your resume and hourly rate expectations to:  hiring@apogeeresults.com with the Subject Line “Usability Analyst.”