Client Success Strategist

Company Description:

Founded in 2001, Apogee Results is a leader in online marketing. Our corporate headquarters are located in Austin, Texas, long recognized as a center of Internet innovation and expertise.

Job Description:

To proactively manage a book of business comprised of large, complex customers. You will leverage your relationship management skills to ensure excellent service delivery leading to customer satisfaction and retention.

This position requires a candidate that excels in client service, data analysis, project management, and balancing established processes with creative thinking.

Successful consultants will be pro-active, detail-oriented, and enthusiastic and above all professionals that want to work in client-success focused, team oriented environment.

Responsibilities:

  • Manage large complex accounts, internally and externally
  • Develop key account plans for assigned accounts; implement account strategy
  • Maintain thorough understanding of the customers’ end use markets, their important customers, and their main competitors
  • Implement and manage the effective delivery of key customer programs including communication strategies, issue resolution and utilization reporting
  • Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your customers
  • Investigate, track and resolve customer and client concerns; identify trends and implement solutions
  • Keep strong communication lines open with Sales Managers and Managing Director
  • Establish and maintain strong working relationships with key internal stakeholders and work teams
  • Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements
  • Coordinate the business Key Account strategies and plans with the activities and actions of other business unit at Key Accounts
  • Determine customers’ unmet needs and translate internally for adequate follow up
  • Establish and strengthen customer relationships with decision makers across functions and regions
  • Manage the overall customer satisfaction and profitability of clients in the assigned book of business
  • Recognize and notify upgrade department of possible opportunities

Requirements:

  • Minimum 2 – 4 years of relevant work experience
  • 2 years of account management, customer service, project management, account strategy, and collaboration experience
  • Experience working with designers, development, analytics consultants, and search engine optimization consultants is a plus
  • Experience developing and executing A/B and Multivariate testing (Google Website Optimizer) is a plus
  • Experience working with web analytic applications (Google Analytics, Omniture, Coremetrics, HitsLink, WebTrends or ClickTracks) is a plus
  • Knowledge of MS Office suite, including Excel, Word, PowerPoint
  • Superior organizational and project management skills
  • Excellent written and verbal communication skills
  • Ability to build strong working relationships across different teams
  • Bachelor’s Degree in Business, Computer Science, Marketing, Math, Linguistics, English, Economics, or Physics preferred

To apply for this position, submit your resume to hiring[@]apogeeresults[.]com with “Client Success Strategist” in the subject line. No calls please.